A TNC uses a digital network to connect riders to drivers for on-demand transportation using the driver’s own vehicle.

You must report shared mobility service if it meets the legal definition of public transportation:

  • The service must be regular and continuing. Pilot programs may not be reported.
  • The service must be shared-ride surface transportation. Service that picks up just one user without any attempt to group trips together may not be reported.
  • The service must be open to the general public or a segment of the general public defined by age, disability, or low income. Service restricted to clients or patrons of a particular establishment may not be reported. 
  • The service must let passengers traveling with dependents travel under the same terms as other shared ride passengers, even if the dependents use up all the available seats on the vehicle. 

“Regular and continuing” refers to service that operates on a schedule during specified hours during the week and weekend. Services that operate on an ad hoc basis (e.g., only for special events) are not regular and continuing. Time-limited pilot projects are not regular and continuing either.

Shared-ride service exists when the TNC groups passengers together based on passenger origins and destinations. Neither the driver of the revenue vehicle nor the passenger can decline additional passengers when there is room for them. The operator cannot cap the size of a party at less than the capacity of the vehicle. Not every trip needs to be a shared ride for a provider to be considered a shared-ride operator, but all reported rides should involve an active attempt to share rides.

  • If you do not operate or have a contract for the ride-hailing service, then you should not report it to the NTD. 
  • You may not report pilot projects, as these are not considered “continuing.” 
  • If either the rider or the drive has the option of refusing service to an additional passenger, then the service is not considered to be shared-ride and may not be reported.

If the shared mobility service meets NTD reporting requirements, you will report financial, service, and asset data. The level of detail of the report will depend on whether your agency is a Full or Reduced Reporter. You will need to work with your contracted TNC to gather data points such as Unlinked Passenger Trips, Vehicle Revenue Miles, Vehicle Revenue Hours, passenger fares, operating expenses, sources of revenue, and information regarding the assets used to provide the service.